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Terms and conditions

Terms and conditions of Tiles online store - Ceramic and Stone Tiles

determining, among others rules for concluding sales contract through a store, containing the most important information about the Seller, the Store and the Consumer`s right.

Table of contents:

§ 1 Definitions

§ 2 Contact with the Seller

§ 3 Technical requirements

§ 4 Shopping in the Store

§ 5 Payments

§ 6 Order processing

§ 7 Right to withdraw from the contract

§ 8 Exceptions to the right to withdraw from the contract

§ 9 Complaints

§ 10 Personal data

§ 11 Reservations

§ 12 Provisions regarding Buyers who are not Consumers

Annex No.1: Model withdrawal form

 

§ 1 Definitions

Working days - days from Monday to Friday, exluding public holidays,

Account - a free Store function (service provided electronically) regulated by separate regulations, thanks to which the Buyer may set up his individual Account in the Store,

Consumer - a consumer within the meaning of the Civil Code,

Buyer - any entity buying in the Store,

Regulations - these regulations,

Store - Tiles online store - Ceramic and Stone Tiles run by the Seller at https://tiles.com.pl,

Seller - Tiles Limited Liability Company based at Kartuska 214/0.16, 80-122 Gdańsk, Poland entered in the National Court Register - the register of enterpreneurs by District Court Gdańsk Północ in Gdańsk, VII Department of Economy of The National Court Register (NCR 0000776646, Tax Number 5833346506, REGON Number 38284514100000, Share capital 50000,00 PLN)

 

§ 2 Contact with the Seller

1. Postal address: ul. Kartuska 214/0.16, 80-122 Gdańsk

2. E-mail address: info@tiles.com.pl

3. Telephone number: +48 601258294

 

§ 3 Technical requirements

1. For the proper functioning of the Store is needed:

-device with Internet access,

-web browser that supports Javascript and cookies,

2. To place an order in the Store, in addition to the reqiurements set out in the paragraph 1, an active e-mail account is reqiured.

 

§ 4 Shopping in the Store

1. The prices of goods presented in the Store are total prices for the goods, including VAT.

2.The seller notes that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the costs of packaging and delivery of the goods.

3.The goods selected to purchase should be added to the cart in the Store.

4.Then the Buyer chooses from the available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.

5.The order is placed when the content is confirmed and the Buyer accepts the regulations.

6. Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.

7.The seller will provide the consumer with the confirmation of the conclusion of the sales contract on a durable medium not later than 7 days after delivery of the goods. The consumer agrees for electonic documents.

8.The Buyer may register in the Store i.e. set up an Account in it or make purchases without registration by providing his data with every possible order.

 

§ 5 Payments

1. You can pay for your order, depending on your choice:

  1.  by ordinary transfer to the Seller`s bank account,
  2. via payment platforms:
  • PayPal,
  • PayU,

    3. by card or cash when personal picking up your goods.

2. If the Buyer chooses to pay in advance, the order must be paid within 1 workday from placing an order.

3. The seller informs that for some payment methods, due to their specificity, payment of the order by this method is possible only immediately after placing an order.

 

§ 6 Order processing

1. The seller is obliged to deliver the goods without defect.

2. The deadline for completing the order is indicated in the Store.

3. In case of choosing by Buyer to pay in advance for the order, the Seller will proceed with the order after payment.

4. In the situation, when under one order, the Buyer purchased goods with different delivery date, the order will be proceeded within the time limit applicable to the goods with the longest delivery time.

 

§ 7 Right to withdraw from the contract

1. The consument has a right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.

2. The deadline to withdraw from the contract expires after 14 days from the day:

  1. in which the consumer came into possession of the goods or in which the third party other than the carrier and indicated by the Consumer came into possession of the goods.
  2. in which the Consumer came into possession of the last of the things or the third party other than the carrier and indicated by the Consumer, came into possession of the last of the things in the case of a contract requiring the transfer of ownership of many of things that are delivered separately.
  3. conclusion of the contract - in case of  a conctract for the supply of digital content.

3. In order for the Consumer to exercise the rights to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw the contract by an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).

4. The consumer may use the model withdrawal form at the end of Regulations, but it is not mandatory.

5. To meet the deadline to withdraw from the contract, it is sufficient for the Customer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.

Effects of withdrawing from the contract

6. In the event of withdrawal from the contract, the Seller returns immediately to the Consumer all payment received from him, including the cost of delivery the goods (except for the additional costs resulting from the method of delivery chosen by the Consumer, other than the cheapest usual delivery method offered by the Seller) and in any case not later than 14 days from the day on which the Seller was informed about the Consumer`s decision to exercise the right of withdrawal.

7.The Seller shall refund the payment using the same payment method that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in any case the Consumer will not incur any fees in connection with this return.

8. The Seller may withhold reimbursement until receival of the goods or until the proof of its return is provided to him, whichever occurs first.

9. The seller asks to return the goods to the following address: Kartuska 214/0.16, 80-122 Gdańsk Poland, immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about withdrawal from the sale contract. The deadline is met if the consumer sends the goods back within 14 days.

10.The Consumer bears the direct costs of returning the goods.

11. The Consumer is only responsible for reducing the value of the goods resulting from using it in a different way than was necessary to establish the characteristics and functioning of the goods.

12. If the goods, due to its nature, cannot be sent back by regular post office, the Consumer will also have to bear the direct costs of returning goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or while placing the order.

 

 § 8 Exceptions to the right to withdraw from the contract

1. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:

  1. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer`s specifications or serving to satisfy his indvidual needs.
  2. in which the subject of the service is an item subject to rapid deterioration or having a short shelf life.
  3. in which the subject of the service is an item delivered in a sealed package, which after the opening of the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.
  4. in which the subject of the service are things that after delivery, due to its nature, are inseparably connected with other things.
  5. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.
  6. for delivering newspapers, periodicals or magazines, with the exception of subscription contrasts.
  7. in which the price or remuneration depends on fluctuations in the finanacial market over which the enterpreneur has no control and which may occur before the deadline to withdraw from the contract.
  8. for the supply of digital content that is not stored on a tangible medium if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from a contract  and after being informed  by the enterpreneur about the loss of the right to withdraw the contract.

 

§ 9 Complaints

1. In case of a defect in the goods, the Buyer has an option of complaining about the defective goods under the warranty or guarantee provided for in a Civil Code, provided that the guarantee has been granted.

2. Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:

  1. make a price reduction statement,
  2. in case of a material defect - submit a statement of withdrawal from a contract,
  3. demand a replacement of a product for one free of defects,
  4. demand the defect to be removed.

3. The Seller asks to make a complaint under the warranty to the postal or electronic address indicated in § 2 of the Regulations.

4. If it turns out that in order to consider the complaint , it is necessary to deliver the claimed goods to the Seller, the Buyer is obliged to deliver these goods, in the case of a Consumer at the Seller`s expense, to the address: Kartuska 214/0.16, 80-122 Gdańsk Poland.

5. If the product has been given an additional warranty, information about it, as well as its conditions, is available in the product description in the Store.

6. Complaints regarding the running of the Store should be directed to the e-mail address provided in § 2 of the Regulations.

7.The complaint will be considered by the Seller within 14 days.

Non-judical ways of reviewing complaints and redressing claims

8. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among other from:

  1. mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply  for mediation. As a rule, the procedure is free. The list of Inspectorates is here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
  2. free help from a municipal or poviat Consumer Ombudsman.
  3. Internet ODR platform available at:  http://ec.europa.eu/consumers/odr/.

 

§ 10 Personal data

1. The administrator of personal data provided by the Buyer when using the Store is the Seller.

2. The Buyer`s personal data is processed mainly on the basic of the contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and the Council on data protection (RODO). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store.

 

§ 11 Reservations

1. It is forbidden for the Buyer to provide illegal content.

2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded on time and to fulfill the order.

3. Agreements concluded on the basis of these regulations are concluded in English.

4. None of the provisions of these Regulations excludes or in any way limits the Consumer`s right under the law.

5. The provisions regarding goods and the sales contract shall apply accordingly to digital content and the contract for the supply of digital content, unless the Regulations specify these issues separately.

 

§ 12 Provisions regarding Buyers who are not Consumers

1. The right to withdraw from a distance contract is not entitled to an entity other than the Consumer.

2. Any liability of the Seller towards the Buyer who is not a Consumer is limited to the amount of the order placed by the Buyer. 

3. The Seller`s liability under the warranty towards the Buyer who is not a Consumer is limited to one year from the delivery of the goods to the Buyer.

4. In the event of a dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.

Annex 1 to the Regulations

Below is a sample withdrawal form from which the Consumer may or may not use:

 

MODEL WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw  from the contract)

Tiles Limited Liability Company

Kartuska 214/0.16, 80-122 Gdańsk, Poland

e-mail address: info@tiles.com.pl

I/we(*).............................hereby inform about my/our(*) withdrawal from a contract of the following items (*)/for the provision of te following service(*) / for the supply of digital content in the form(*):

...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Date of conclusion of the contract(*)/receipt(*)..................................................

Consumer name and surname............................................................................

Consumer address..........................................................................................

.........................................

Consumer signature

(only if the form is sent in paper version)

Date.......................

(*)unnecessary expunges

 

 Accounts regulations

Account regulations in the Tiles store - Ceramic and Stone Tiles

 

Table of contents:

§ 1 Definitions

§ 2 Contact with the Seller

§ 3 Technical requirements

§ 4 Account

§ 5 Complaints

§ 6 Personal data

§ 7 Reservations

 

§ 1 Definitions

Account - a free Store function of the Store regulated in these regulations, thanks to which the Buyer may set up his individual Account in the Store,

Buyer - any entity buying in the Store,

Store - Tiles online store - Ceramic and Stone Tiles run by the Seller at https://tiles.com.pl,

Seller - Tiles Limited Liability Company based at Kartuska 214/0.16, 80-122 Gdańsk, Poland entered in the National Court Register - the register of enterpreneurs by District Court Gdańsk Północ in Gdańsk, VII Department of Economy of The National Court Register (NCR 0000776646, Tax Number 5833346506, REGON Number 38284514100000, Share capital 50000,00 PLN)

 

§ 2 Contact with the Seller

1. Postal address: ul. Kartuska 214/0.16, 80-122 Gdańsk

2. E-mail address: info@tiles.com.pl

3. Telephone number: +48 601258294

 

§ 3 Technical requirements

1. For proper functioning and creating an Account, you need:

- active e-mail account,

- device with Internet access,

- web browser that supports JavaScript and cookies.

 

§ 4 Account

1. Creating an Account is entirely voluntary and depends on the will of the Buyer.

2.The Account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the status of the order or editing Buyer`s data.

 3. To set up an Account, please complete the appropriate form in the Store.

4. At the time of creating an Account, an agreement is concluded for an indefinite time period between the Buyer and the Seller regarding the operation of the Account on the terms set out in these Regulations.

5. The Buyer may cancell the Account at any time without incurring any costs.

 

§ 5 Complaints

1. Complaints regarding the running of the Store should be directed to the e-mail address: info@tiles.com.pl

2. The complaint will be considered by the Seller within 14 days.

 

Non-judical ways of reviewing complaints and redressing claims

3. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among other from:

  1. mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply  for mediation. As a rule, the procedure is free. The list of Inspectorates is here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
  2. Internet ODR platform available at:  http://ec.europa.eu/consumers/odr/.

 

§ 6 Personal data

1. The administrator of personal data provided by the Buyer when using the Store is the Seller.

2. The Buyer`s personal data is processed mainly on the basic of the contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and the Council on data protection (RODO). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store.

 

 § 7 Reservations

1. It is forbidden for the Buyer to provide illegal content.

2.  Agreements concluded on the basis of these regulations are concluded in English.

3. In case of important reasons reffered to in section 4, the Seller has the right to amend these Account regulations.

4. Important reasons reffered to in section 3 are: 

  1. the need to adapt the Store to legal provisions applicable to the Store`s operations.
  2. improving the security of the service provided.
  3. change in the functionality of the Account requiring modification of the Account regulations.

5. The Buyer will be notified of the planned change in the Account regulations at least 7 days before the change is implemented via e-mail sent to the address assigned to the Account.

6. In the event that the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the e-mail address of the Seller:  info@tiles.com.pl, which will result in termination of the Account maintanance agreement at the time of the planned change coming into force or earlier if Buyer makes such a request.

7. In a situation when the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to terminate the contract in the future.

8. In the event of the dispute with a Buyer, who is not a Consumer, the competent court will be a court competent for a seat of the Seller.

9. None of the provisions  of these Regulations excludes or in any way limits the consumer`s right under the law.

 

Newsletter regulations

in the Tiles store - Ceramic and Stone Tiles

 

§ 1 Definitions

Newsletter - a service free of charge provided electronically, through which the Consumer may receive electriconally from the Service Provider previously ordered messages regarding the Store, including information about offers, promotions and new products in the Store.

Store - Tiles online store - Ceramic and Stone Tiles run by the Seller at https://tiles.com.pl,

Service Provider - Tiles Limited Liability Company based at Kartuska 214/0.16, 80-122 Gdańsk, Poland entered in the National Court Register - the register of enterpreneurs by District Court Gdańsk Północ in Gdańsk, VII Department of Economy of The National Court Register (NCR 0000776646, Tax Number 5833346506, REGON Number 38284514100000, Share capital 50000,00 PLN),

Service Recipient - any entity using the Newsletter service.

 

§ 2 Newsletter

1. The Service Recipient may voluntarily use the Newsletter service.

2. To use a Newsletter service, you have to have a device with the latest web browser that supports JavaScript and cookies, access to the Internet and an active e-mail account.

3. E-mails sent as a part of this service will be sent to the e-mail address provided by the Service recipient when subscribing to the Newsletter.

4. The Service Recipient, in order to conclude a contract and subscribe to the Newsletter service, in the first step provides in the designated place in the Store his e-mail address to which he wants to receive messages sent as a part of the Newslatter. Then, to the e-mail address provided in the first step, the Service Provider will send to the Service Recipient a message veryfying the e-mail address, in which there will be a link for the Recipient to confirm his will to subscribe to the Newsletter. After the Service Recipient will confirm the will to subscribe to the Newsletter, a contract for the provision of the service is concluded and the Service Provider will begin providing it to the Service Recipient.

5. The Service Recipient may unsubscribe from the Newsletter service, without giving any reason and incurring any costs, at any time by sending a message to the Service Provider`s e -mail adrdress: info@tiles.com.pl.

6. Sending a message with a request to unsubscribe from the Newsletter will result an immediate termination of the contract for the provision of this service.

 

§ 3 Complaints

1. Complaints about Newsletter should be reported to the Service Provider by e-mail: info@tiles.com.pl

2. The Service provider will respond to the complaint within 14 days of receiving the complaint.

 

§ 4 Personal data

1. The Administrator of personal data provided by the Service Recipient when using the newsletter is Service Provider.

2. The Buyer`s personal data is processed mainly on the basic of the contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and the Council on data protection (RODO). Detailed information on data processing by the Service Provider is included in the privacy policy posted in the Store.

 

§ 5 Final provisions

1. The Service Provider reserves the right to amend these regulations only for important reasons. An important reason is the need to change the regulations caused by the modernization of the Newsletter service or a change in the law, affecting the provision of the service by the Service Provider. 

2. Information about the planned amendment to the regulations will be sent to the Service Recipient`s e-mail address provided at the time of subscribing to the Newsletter at least 7 days before the changes are introduced.

3. If the Service Recipient does not object to the planned changes until they enter into force, it is assumed that he accepts them.

4. In case of the absence of acceptance for the planned changes, the Service Recipient should send the information about it  to the e-mail address of the Service Provider: info@tiles.com.pl, which will result the termination of the contract for the provision of the services at the time of entry into force of the planned changes.

5. It is forbidden for the Buyer to provide illegal content.

 

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